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Frequently Asked Questions
We typically respond to all support requests within 24 hours. For urgent technical issues, we aim to respond within 4-6 hours during business hours.
Yes! Highlightify is completely free to use. We don't charge for any features, and there are no hidden fees or premium plans.
No, we don't store any personal data or browsing history. All processing happens in real-time, and we don't keep logs of usernames searched or content downloaded.
If a username doesn't work, it could be due to the account being private, having no highlights, or temporary Instagram API limitations. Try again later or contact support if the issue persists.
Highlightify is fully optimized for mobile devices and works seamlessly on smartphones and tablets across all major browsers.
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